Search Knowledge Base by Keyword
This KB documentation is using Advanced Search, Links Editor and Elegant Layouts add-ons.
AI Smart Search
Introducing AI Smart Search a first-of-its-kind, multi-panel search experience. We pioneered a results layout that runs multiple AI prompts in parallel to surface not just an answer or article list, but complementary sections like Tips, Glossary, Related Questions, and more so users get clarity faster.
AI Smart Search Shortcode
The AI Smart Shortcode allows you to display the full AI search box on any page or post. This includes the AI search input and the multi-panel results layout (AI Answer, Matching Articles, Related Questions, etc.), exactly as configured in your AI Smart Search settings.
Learn more about AI Smart Search Shortcode
Column configuration
Choose between 1–3 columns with adjustable widths. Assign which sections appear in each column and set their display order to match your use case.
Available sections
AI Answer
Generates a concise, accurate response based on the user’s query and your knowledge base content.
Matching Articles
Shows a list of relevant articles found using the user’s search criteria.
Related Questions
Suggests alternative questions the user might ask next. Selecting one runs a new search with that query.
Related Keywords
Offers high-value keywords to refine the search. Selecting a keyword triggers an updated query
Feedback
Lets users rate whether the results were helpful. Use this input to improve articles and fine-tune AI behavior.
Help Tips
Displays actionable tips related to the query to guide users and help troubleshoot common issues.
Glossary Terms
Defines key terms from your knowledge base so users can better understand the AI answer and related articles.
Contact Us
If users still need help, present a contact form directly in the results. This reduces frustration and helps them get assistance right away.
