Search Knowledge Base by Keyword

This KB documentation is using Advanced Search, Links Editor and Elegant Layouts add-ons.

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Created OnAugust 8, 2020
Updated OnMay 12, 2025
By:Dennis
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Do You Have Lifetime License?

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Yes we offer Lifetime license for our Professional Bundle here.

How Do I rename a KB?

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You can rename a KB on the Overview screen:

Responsive Design

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Our Knowledge Base has responsive design. Desktop, tablet and mobile screens will display the KB in responsive manner. In addition, the admin can configure the width of an article and screen breakpoints. For more details see Article Width

How Do I setup RSS with KB?

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We do not provide support for RSS, however the following article describes some way to setup RSS: Creating Separate RSS Feeds for Custom Post Types in WordPress
 

Access KB Articles Using WordPress API

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WordPress automatically provides REST API endpoints for custom post types. The endpoints would typically follow this format for Knowledge Base #1:

  • for a collection of knowledge base articles:
    https://www.yourwebsite.com/wp-json/wp/v2/epkb_post_type_1
  • for a single knowledge base article.
    https://www.yourwebsite    .com/wp-json/wp/v2/epkb_post_type_1/{post_id}

Replace “yourwebsite.com” with the actual domain name of your WordPress site.
 
Further information about WordPress REST API can be found here: WordPress Rest API Handbook

How Do I setup RTL with KB?

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Echo Knowledge Base has RTL for its pages built-in. If you have any issues please contact us.

Pricing and Addons

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For our free Knowledge Base plugin, go to echo-knowledge-base — WordPress Plugins.

For bundles, price, overall pricing and add-on information see our Getting Started page.

Our individual add-ons are listed here: add-ons

Support and Tickets

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To submit a support ticket, please go here: Support form

Does Knowledge Base plugin and its add-ons work in a multi-site structure?

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Yes, Knowledge Base, Elegant Layouts, Multiple KB, Widgets, Advanced Search and Linked Editor all work in multi-site WordPress structures.

Access Manager is not setup to run in a multi site structure.

How Do I Delete All KB Data?

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If you need to delete all data for Echo Knowledge Base and add-ons to start over or to fully uninstall the plugin, follow these steps:

  1. Go to Admin > Knowledge Base > Configuration > Tools > Other tab
  2. Find “Delete All KBs Data” box
  3. Follow the instructions in the box

This action will remove all KB articles, KB categories, KB tags and KB options. It will also delete any custom tables used by KB add-ons.

Searching PDFs

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Currently, KB search cannot index a PDF document. However, you can:

  • Use Advanced Search add-on to add appropriate tags to the article that contains an embedded PDF document.
  • Use Links Editor add-on to link to a PDF document and specify keywords that will be searched for

KB Basic Search searches:

  • Article Title
  • Article Content

( it uses the WordPress search code.)

The Advanced Search add-on searches:

  • Article Title
  • Article Content
  • Article Tags

The Link Editor add-on can be used for PDFs and other files and link to those directly but the search will only use the

  • Link Title
  • Link Keywords
  • Link Tags

LearnPress

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Echo Knowledge Base is compatible with LearnPress. You can learn more about KB and LearnPress here

Removing the URL seq_no

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When an article is assigned to multiple categories in our Knowledge Base (KB), we append a seq_no parameter to the URL. The article page includes a navigation sidebar displaying all categories and articles within the KB. To ensure the article opens under the correct category in the sidebar, the seq_no parameter specifies the desired category location.

You can avoid using seq_no in the URL in two ways:

  1. Assign each article to only one category.
  2. Add the hook provided below to your functions.php file.

 

This hook sets the article’s breadcrumbs and navigation to default to the first assigned category. Consult your web developer if you need assistance implementing this code.

WordPress Shortcode
				// Removes the seq no in URL
 add_filter( 'article_with_seq_no_in_url_enable', '__return_true');

How Do I Troubleshoot 500 Internal Error?

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First, check your server error log to see what caused this issue. For example, you can see the following root cause:

<[05-Jul-2023 06:32:27 UTC] PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted (tried to allocate 151552 bytes) in /home/<your site>/public_html/wp-admin/admin-ajax.php on line 39>

This error indicates that you will need to increase the size of your PHP memory.

Additionally, you can use the following community tool to check your system’s health:  https://wordpress.org/plugins/health-check/

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