The Most Powerful WordPress Knowledge Base for Documentation
- No Limitations
- No Hidden Fees
- Unlimited Users
- Unlimited Articles
- Unlimited Categories
- Data owned by you!
- Mobile/Tablet Ready
- Theme Compatible
Everything in FREE, plus:
Everything in FREE, plus:
FREQUENTLY ASKED QUESTIONS
After my license expires what will happen?
Your plugin will never be disabled because of an expired license key. Your plugin will continue to work for your current version of WordPress and Knowledge Base. You can renew your license for a 50% price discount.
What time period is the bundle pricing for?
All our licenses are valid for a full year. A Lifetime license is active for the life of the product.
Can I request a refund?
You can request a refund within 30 days of purchasing your license keys. To refund a purchase please provide us with details of what did not work with relevant screenshots. This will allow us to improve our plugins for future customers.
Do you have a trial version of your plugins?
We do not have trial version. We do have a 30-days money back guarantee, allowing you to test our plugins to ensure they meet your needs.
Will Echo Knowledge Base and its add-ons work with WordPress.com?
Yes. However, you must have a Business plan with WordPress.com, which supports third-party plugins. If you do not have a Business plan, Echo Knowledge Base and its extensions cannot be used.
What are the license keys used for?
License keys simply connect your site to ours, allowing us to send you automatic updates if your license key is in good standing. Likewise, we provide add-ons support for valid license key holders.
What are subscriptions?
Subscription-based license keys will automatically renew every year. If you decide to cancel, you may still use the add-on but you will not receive updates or support once the license key expires. The benefits of a subscription include: A significant price discount. Uninterrupted support and updates. Worry-free license auto renewal.
Absolutely. If you don’t see a bundle that fits your needs, or perhaps you’d like to add specific functionality to your business, purchase individual add-ons that meet your needs. Visit our add-ons catalogue.
Do license keys restrict add-on functionality?
Absolutely not. Your add-ons will work as expected whether you have your license keys activated or not.
Can I cancel my subscription?
Yes, your subscription can be cancelled at any time. You will retain access to support and updates until your license key expires, one year from the purchase date. To cancel 3-year plans, prices will be prorated.
Do I need to renew my license?
Your bundle license is valid for one year from the purchase date. You need an active license key for continued access to automatic updates and support. You can renew your license for a 50% price discount.
Do I have to pay extra for support?
Echo Knowledge Base support is free for all users. You may open a support ticket at any time. Add-ons support, however, requires a valid license key. License keys are issued at the time of purchase.