The Easiest Way to Build
Knowledge Base with WordPress
Reduce support cost and boost customer satisfaction with our knowledge base plugin.
- Fewer support tickets
- Employee knowledge sharing
- Documentation for customers
- Access anytime anywhere
happy customers & counting
5-stars rating based on user reviews
and 4 more coming this year!
Users around the world deploy our Echo Knowledge Base to help their customers and users find answers and to empower their teams and employees to internally share their knowledge and follow an organization’s guidelines.
Key Features and Highlights
Comprehensive Features:
- Setup hierarchical documentation with sub-categories.
- For better SEO, choose the URL for your articles.
- Order articles and categories alphabetically, chronologically, or in any order.
- Set front-end text to any language.
- Add tags, breadcrumbs, back buttons, and comments to your articles.
- Add an AJAX enabled search box.
The Most Flexible Knowledge Base
- Choose from 16 pre-defined color themes
- Select one of 4 pre-defined style combinations
- Have up to 3 levels of categories and sub-categories.
- Choose the article template: current theme template or knowledgebase template
Saving Time and Boosting Creativity
- Great add-ons to grow your Knowledge Base
- Quick and easy adjustment of Knowledge Base look
- No more fiddling with custom CSS
- Own your data
Create knowledge bases, documentation pages, user guides, manuals, FAQs and more
Internal Knowledge Base
Create a secure, online resource center where employees can easily find and share information.
Self Service Help Center
Delight customers and reduce tickets by helping them find answers in a highly-searchable knowledgebase.
Documentation and Manuals
Create online documentation with videos and images. Offer searchable and mobile friendly documents.
Our Customer Websites
Our Add-ons
Elegant Layouts
Elegant Layouts extension adds Sidebar Layout and Grid Layout templates to the core Knowledge Base plugin with a total of six layouts.
Access Manager
Access Manager is one of the most advanced and configurable access control plugins on the market.
Multiple Knowledge Bases
Create two or more Knowledge Bases, one for each of your topics, products, services and teams. Each Knowledge Base has separate Main Page, articles, URLs, and admin screens.
Links Editor
Set Articles to links to PDFs, pages, posts and websites. On KB Main Page, choose icons for your articles.
Widgets
Add KB Search, Most Recent Articles and other widgets and shortcodes to your articles, sidebars and pages.
Testimonials
Great Plugin, Well documented and Easy to Use
This is exactly what I was looking for to setup my plugin’s knowledge base.
Great plugin, easy to use and very well documented. Got the Knowledge base setup and running in just a few minutes. Had an issue, sent them an email and they replied within a few hours.
Keep up the good job team!
Robert AbelaBy far the absolute BEST knowledge base out there!
Some knowledge base plugins look pretty but lack functionality. Some are feature rich but are complicated to use. Echo’s looks great, is packed with features, and is easy to use.
Will ZrnchikWorks great, well documented, excellent customer service
We have been using the Echo Knowledge Base Plugin for about a year. We tried a few other systems, but I now believe we have the best, and I am very happy to recommend it.
We have witnessed the plugin developers’ dedication to providing an excellent product, and to making sure their users get the best value from it.
The plugin is easy to work with, attractively and professionally presented, and has loads of flexibility.
Steve SchapelThe developer is very helpful
This plugin is very useful, which is much better than other similar knowledge management tools provided by WordPress.
Also, the developer is very helpful and help me fix the bugs very quickly.
I enjoy using this tool so much.
Thanks
clean and professional, obviously a lot of work has gone into development and support.
Looking forward to more good things to come.
wasanajonesOne of the Best I’ve Tested
Excellent plugin with categories,subcategories and customization etc. Using it for multicategory FAQs …
rspattersonExactly what I was looking for and Great Support!
I looked and searched for a KB/FAQ plugin that would do what I needed and I went through many.
This is it! It’s easy to use, simple, clean, intuitive. It just works.
I ran into an issue and contacted the developer and he responded to me within minutes, willing and ready to help. And in the end, the issue turned out to be something that I had done – and not an issue with the plugin itself. Great work from Echo. Keep it up!
mystique2005Exactly what I needed – Much better than paid plugins!
I’ve paid too much, for much worse, harder to work with, plugin with much fewer features.
This one is exactly what I needed. Thank you, developer!
lestatmasterOrderly, clean, & intuitive. Nice, helpful people at Echo Plugins
After activating the plugin, I simply knew how to use it. I had it up and running quickly. I don’t have much of the content ready yet, consequently, I’ve spent more time on this review that it took me to figure out how to use Echo Knowledgebase. The setup was exactly how I expected it would be. Intuitive. That’s the best kind of software.
Because I had reason to contact the developer, I found out that he was nice, fast, thorough, and helpful.
ComeOnPlease