The Advanced Search add-on replaces the limited search built into our Knowledge Base plugin.
Similar to website SEO and analytics, search analytics plays an important role in maintaining and improving your knowledge base.
The Advanced Search add-on will help you with all of the following questions:
As the user is typing into the search box, search results display dynamically below.
It is important to understand what your users are searching for so that you know how to improve your KB content. By knowing specific search keywords, you can better understand what help content your users are looking for.
Analytics for The Most Popular Searches
Analytics for No Results Searches
Advanced Search box has enhanced styling options, including:
Users can find tagged articles when search keywords match given tags.
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