It is important to understand what your users are searching for so that you know how to improve your KB content. By knowing specific search keywords, you can better understand what help content your users are looking for.
Analytics for The Most Popular Searches
- Focus on the most popular articles that are searched most often.
- Ensure the article content is up to date.
- Add missing details and improve article presentation.
Analytics for No Results Searches
- Write articles for topics that are not covered.
- Add missing search keywords to existing articles