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License / Your Account FAQs

Register here using the email address that you used to purchase the plugins: http://www.echoknowledgebase.com/register/ 

Find the email address that you used to purchase the plugins and then:

  1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/ 
  2. Login into your account at https://www.echoknowledgebase.com/your-account/

Yes, add-on plugins are designed to continue functioning even if your license key expires. However, due to the nature of software updates, such as WordPress and other plugins, there is the possibility that the add-on will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.

You do not need license for non-production sites that have the following URL:

  • localhost
  • 10.0.0.0/8
  • 172.16.0.0/12
  • 192.168.0.0/16
  • *.dev
  • .*local
  • dev.*
  • staging.*
  • *.wpengine.com

The message means that you have moved or changed your site URL. You will need to update URL the license is associated with.

Find the email address that you used to purchase the plugins and then:

  1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/
  2. Login in to your account at https://www.echoknowledgebase.com/your-account/
  3. Once logged in, go to the License Key Page
  4. For each license, click on the Manage Sites

 

As long as you renew your license before it expires you will receive the 50% renewal discount. If your license already expired, you will still receive a 20% discount when you renew.

You have two options:
a) In WordPress

Go to WordPress admin -> Knowledge Base -> Add-ons -> Licenses tab and click on the license renewal link

b) Login into your account

Please follow these steps using the email address that you used to purchase the plugins:

  1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/ 
  2. Login into your account at https://www.echoknowledgebase.com/your-account/
  3. Once logged-in, go to the Purchases page
  4. For each license, select View Licenses and click on Extend License link.

WordPress plugin needs Internet access in order to display notifications about the new version of the plugin and to allow it to download and install the new version from the WordPress repository. Similarly, KB add-on requires access to the Internet in order to check for a new version and to allow it to download and install the new add-on version from our repository.

If you cannot verify your license and plugin version because your website is not connected to the Internet or has a firewall preventing access, you need to update your add-on manually.

You also have to ignore the license error (the add-on will work even with the warning) and manually check if a new version of the add-on is available by logging in to your license account (see above for instructions).

a) for an individual add-on, please go to your account and then go the License Keys page and upgrade your license there.

b) for a bundle, you will have to purchase the 3 sites bundle and we will provide you a discount code. We are not able to prorate your purchase if you still have remaining time before renewal.

In order to change your website domain (URL) under which your Echo license is registered, please sign into your Echo license account and make your change there:

  1. If you have not register on our website yet setup your account here: http://www.echoknowledgebase.com/register/ 
  2. Login into your new account at https://www.echoknowledgebase.com/your-account/
  3. On the left menu select Purchases,
  4. Click on “View Licenses” link for license that you need to update.
  5. On the next page click on “Manage Sites” link.
  6. Deactivate site with old domain / URL
  7. Enter new site URL
  8. Go back to repeat for other licenses

 

Finally go to your old site and remove the license key or if ready (make backup) uninstall KB and add-ons. Then in your new installations add your license keys and save.

 

  1. Go to your account page: https://www.echoknowledgebase.com/your-account/ ( Make sure you login with the email you used to make the original purchase )
  2. On your Account Dashboard click on the Your Subscriptions button.
  3. On this page click on the link that says “Update Payment Method”

Login to your account, on your Account Dashboard page click on Edit Profile.

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