License FAQs
Where do I enter my license key?
Please see this article: https://www.echoknowledgebase.com/documentation/how-to-install-kb-add-on/ Step 7
Note: If you are using a multi-site installation, you will need to enter the license key on each individual site. Each license key is only valid for each website. It cannot be used in the network site. For example, if you have three individual websites, you will need three license keys one for each.
Will My Add-on Work with an Inactive or Expired License?
Yes, add-on plugins are designed to continue functioning even if your license key expires. However, due to the nature of software updates, such as WordPress and other plugins, there is the possibility that the add-on will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.
Do I Need a License for My Local, Test or Staging Site?
License activation count is tied to your website URL. However, to avoid counting your license against your test or staging site, you need to do one of the following:
a) Ensure your test/staging site uses one of the following URLs or IP addresses:
– localhost
– 10.0.0.0/8
– 172.16.0.0/12
– 192.168.0.0/16
– *.dev
– *.local
Activating your licenses on any of the above URLs or IP addresses won’t count against your activation limit.
b) Define the following line in your test/staging site’s `wp-config.php` file:
define(‘WP_ENVIRONMENT_TYPE’, ‘staging’);
If you are unsure of how to edit your wp-config.php file, please consult the official WordPress help page on editing the file.
Note: You must place this code above the line that says:
/* That’s all, stop editing! Happy blogging. */
c) Avoid entering the license
Avoid entering the license on the test/staging site and manually update your plugins by logging into your licensing account and downloading new versions.
My License Shows "This license is not active for this URL."
The message means that you have moved or changed your site URL. You will need to update URL the license is associated with.
Find the email address that you used to purchase the plugins and then:
- If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/
- Login in to your account at https://www.echoknowledgebase.com/your-account/
- Once logged in, go to the License Key Page
- For each license, click on the Manage Sites
How Do I Receive the 50% Renewal Discount?
As long as you renew your license before it expires you will receive the 50% renewal discount. If your license already expired, you will still receive a 20% discount when you renew.
I Cannot Verify My License Because My Site is Behind a Firewall
WordPress plugin needs Internet access in order to display notifications about the new version of the plugin and to allow it to download and install the new version from the WordPress repository. Similarly, KB add-on requires access to the Internet in order to check for a new version and to allow it to download and install the new add-on version from our repository.
If you cannot verify your license and plugin version because your website is not connected to the Internet or has a firewall preventing access, you need to update your add-on manually.
You also have to ignore the license error (the add-on will work even with the warning) and manually check if a new version of the add-on is available by logging in to your license account (see above for instructions).
How to upgrade license from 1 to 3
a) for an individual add-on, please go to your account and then go the License Keys page and upgrade your license there.
b) for a bundle, you will have to purchase the 3 sites bundle and we will provide you a discount code. We are not able to prorate your purchase if you still have remaining time before renewal.
How to change the payment credit card for my Subscriptions
- Go to your account page: https://www.echoknowledgebase.com/your-account/ ( Make sure you login with the email you used to make the original purchase )
- On your Account Dashboard click on the Your Subscriptions button.
- On this page click on the link that says “Update Payment Method”
How To Upgrade From Basic/Pro to Access Manager Bundle?
Yes,you can, simply contact us here.
