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5. Change KB Permalinks, URL, and Article Slug

The Echo Knowledge Base pages are illustrated in the diagram below (click to zoom):

Common KB URL updates:

a) I want to add my Knowledge Base to:

b) I want to change the URL of my Knowledge Base - read instructions

c) I need to update the KB Articles URL so it matches the KB Main Page URL - read instructions 

If you have an existing page that contains KB blocks or KB shortcode and just want to update the URL, follow these steps:

Changes are not visible

If you do not see changes on the front end, please try the following:

  • Clear your website cache and browser cache.
  • Go to Admin ⮞  Permalinks ⮞  Click on Save Changes.

If you already have an existing page on which you want to show your Knowledge Base, follow these steps:

Changes are not visible

If you do not see changes on the front end, please try the following:

  • Clear your website cache and browser cache.
  • Go to Admin ⮞  Permalinks ⮞  Click on Save Changes.

Go to admin ⮞ Pages ⮞ Add New and enter your page title. Then follow steps listed in the Option 2 above and ignore Step 3.

Follow these steps:

  1. Go to admin ⮞ knowledge base ⮞ configuration
  2. Select the KB URLs tab.
  3. Scroll down to "Knowledge Base URL" section at the bottom.
  4. Choose the URL that matches your KB URL of the Main Page.
  5. Save your settings.
Click to zoom

To set the Knowledge Base on your Home Page, follow these steps:

  1. 1. Go to admin ⮞ Settings ⮞ Reading page.
  2. 2. Choose a Static page option.
  3. 3. Choose the page where the knowledge base is located.
  4. 4. Save your settings.
Click to zoom

Note: The URL of articles and categories will remain unchanged, retaining the KB Main Page slug.

In some cases, setting the category slug and tag slug may be required. The following screen shows where you can configure these slugs.

Changing Slugs Will Affect Your Website

Do not make changes unless you need to define a different category or tag slug for your category/tag archive pages.

All links containing the category and tag slugs will be affected.

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