Multiple KBs Overview

On your website, you can use the Multiple Knowledge Bases add-on to create several knowledge bases (KB). Each KB can cover different topics, products, and services or help different teams.

Benefits:

• Each Knowledge Base can target specific users, teams and customers, avoiding confusion.
• Searches are specific to the chosen knowledge base, avoiding the inclusion of irrelevant articles in search results.
• Each knowledge base has its own set of categories and tags
• Using KB Themes, knowledge bases can also be distinguished by color and/or layout

Features

• SUPER EASY and intuitive.
• Create as many knowledge bases as you need
• Switch between knowledge bases with a mouse click.
• Each knowledge base is separated from other knowledge bases.
• Each Knowledge Base has separate article URLs, KB Main Page and admin screens.
• It is easy to create a new knowledge base.

Most Common Use Cases

• Create Knowledge Base for each product or service.
• Separate your documentation by department or team.
• Provide internal Knowledge Base for your employees and a public one for your users.
• Divide a complex document structure into separate areas.
• Tailor each Knowledge Base to your VIP customer.
• Have Knowledge Bases in different languages.

• Each knowledge base has a base slug that is common to all its articles but is unique across KBs. For example: