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Multiple KBs Overview

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On your website, you can use the Multiple Knowledge Bases add-on to create several knowledge bases (KB). Each KB can cover different topics, products, and services or help different teams.

select knowledgebase

Benefits:

  • Each Knowledge Base can target specific users, teams and customers, avoiding confusion.
  • Searches are specific to the chosen knowledge base, avoiding the inclusion of irrelevant articles in search results.
  • Each knowledge base has its own set of categories and tags
  • Using KB Themes, knowledge bases can also be distinguished by color and/or layout

Features

  • SUPER EASY and intuitive.
  • Create as many knowledge bases as you need
  • Switch between knowledge bases with a mouse click.
  • Each knowledge base is separated from other knowledge bases.
  • Each Knowledge Base has separate article URLs, KB Main Page and admin screens.
  • It is easy to¬†create a new knowledge base.

Most Common Use Cases

  • Create Knowledge Base for each product or service.
  • Separate your documentation by department or team.
  • Provide internal Knowledge Base for your employees and a public one for your users.
  • Divide a complex document structure into separate areas.
  • Tailor each Knowledge Base to your VIP customer.
  • Have Knowledge Bases in different languages.

 

  • Each knowledge base has a base slug that is common to all its articles but is unique across KBs. For example:

 

Previous How to Install a KB Add-on
Next How to Create a New Knowledge Base
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