Setup WPML for Knowledge Base

It is very important to read the following instructions carefully. If you have issues, read the troubleshooting tips at the end of this article.

Please Note:

Ensure that you have the latest version of the WPML software installed.

Note: If you have questions about WPML options or encounter errors with WPML plugin please contact their support team. If you have questions or need help with WPML related to KB and its articles and categories, please contact KB support.

For more details on individual functions for WPML and configurations beyond the Knowledge Base. See WPML help:


Warning: WPML offers many ways to setup a multilingual site. Some configuration options might not work with Echo KB and will not be supported. However, the following configuration has been tested successfully.

Access Manager Not Supported
Note that Access Manager does not support WPML.

Problem: Category Archive Page shows 404 or nothing found message.

Solution: The category has no articles assigned to it. Assign article to the category or handle case where category has no articles assigned.

Problem: On the All Articles page, if you do not see any KB Articles or are missing KB Articles, you can try to refresh WPML tables.


  1. Backup your database
  2. Go to WPML -> Support -> Troubleshooting Page -> click on button called “Set language information”.

Problem: Translations are not working.

Solution: Ensure that you have installed the latest version of WPML plugins.

Problem: Some strings, like those in the Search box, are in English rather than in my default language.

Solution: Ensure that your strings are in the default language in frontened Editor -> Content tab (select the text on the screen right side and edit it in the left sidebar of the Editor).

Problem: For users that did not log-in, the search in one language is not working.

Solution: If the search works for logged in users then enable the following option in WPML languages:

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