Main Page FAQs

How do I set the Knowledge Base Shortcode
To display the Knowledge Base main page on your WordPress site, you will need to insert the appropriate shortcode on a regular page. For more information on how to do this, please click here.
Website Footer is not visible or is missing

If you are missing your footer on your Knowledge Base main page and article pages, check your theme configuration. You can also try to switch the KB Template option as described in this link.

Tabs Layout is not showing articles under the top Categories

The Tabs Layout does not show articles under the main top categories since the top categories are assigned as tabs for layout purposes. You need to assign articles to  sub-categories within each tab category. Please read this full article.

How to set the KB Main Page to the Home page

If you want to have the KB Main Page on your Home Page, follow these steps:

  1. Go to admin > Settings > Reading page.
  2. Choose a Static page option.
  3. Choose the page where the knowledge base is located.
  4. Save your settings.
How to Link Category to Category Archive Page?
  • Open the KB Editor,
  • Click on the Category Header
  • Click on the Features Tab
  • Turn on the Category link to Archive page option
  • Save your settings
How do I Change Knowledge Base URL?
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