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Echo Knowledge Base
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Add-ons
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Access Manager
Import and Export Scenarios
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a) Content Coming From 3rd Party Software
Transfer articles and documents from other software into Echo Knowledge Base.
After exporting your documentation from third-party software into a CSV file, use the "Import Articles CSV" option to import it into your knowledge base.
b) Add New Articles
Use a CSV file to easily create or update articles in your knowledge base. CSV files can be created and managed in MS Excel, Google Sheets, Notepad++, or other spreadsheet editors. Contact us if you have any questions.
Use a CSV file to enable anyone to edit or add articles using familiar tools like MS Excel, Google Sheets, Notepad++, and others. This option helps you:
- Streamline collaboration: Avoid creating unnecessary WordPress accounts for those who only need to submit or edit articles.
- Empower contributors: Make it easy for inexperienced users or team members to update articles and contribute to your knowledge base.
- Consolidate content: Gather submissions from various sources and integrate them into your knowledge base.
Contact us here if you have any questions.
Depending on the number of articles you need to transfer, you can either use a third-party plugin or the Articles Import and Export add-on:
- To handle individual articles within the same website, see Duplicate or Move Posts into KB.
- For a larger number of articles or multiple sites, see Articles Import and Export
Convert your existing WordPress posts into KB articles.
c) Import/Export Echo Knowledge Base
To migrate or copy your knowledge base, follow these steps:
- Export Articles, Categories, and Tags: Use the Articles Import and Export add-on to export your articles, categories, tags, and images from your existing knowledge base in CSV or XML format.
- Import into New Knowledge Base: Import the exported file into your new knowledge base using the same add-on.
- Migrate Settings: Use the Export and Import KB Settings feature to transfer your knowledge base settings to the new website.
Transfer articles between knowledge bases using the Articles Import and Export add-on. Export articles in CSV or XML format from one knowledge base and seamlessly import them into another while selecting which articles to import and export.
d) Other
To back up your knowledge base articles, follow the instructions in the article below.
Export and import your knowledge base settings to back up your configuration or synchronize settings across multiple knowledge bases.
