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Echo Knowledge Base
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5. Define Access to Categories
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By:Dennis
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KB Groups Add-on
If you do not have the KB Groups add-on, you will only see the Public Group option. Get the KB Groups add-on here.
Each KB Group can have limited access to KB content. In particular, a KB Group can have the following levels of access:
- No Access – None of the KB Group users will be able to view and edit this category and its articles.
- Read-Only Access – Users of this KB Group can only view this category and its articles.
- Full Access – Users of this KB Group can view, edit and create articles in this category.
Change KB Group Access Level for KB Categories
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- Open Access Manager.
- Click on the Access to Categories tab.
- Select a group to change its access to categories.
- Select access level.
- Select one or more categories to give the selected access level. Repeat step 4 and 5 as needed.
- Save changes.
Access to KB Articles is defined using KB Categories. In other words, you cannot control access at the article level, aside from giving a group read-only access to specific articles (described in next article).
Draft Categories
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Draft categories can be used as part of Group Editor workflow:Â Editor Workflow
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