Echo Knowledge Base
5. Define Access to Categories
Each KB Group can have limited access to KB content. In particular, a KB Group can have the following levels of access:
- No Access – None of the KB Group users will be able to view and edit this category and its articles.
- Read-Only Access – Users of this KB Group can only view this category and its articles.
- Full Access – Users of this KB Group can view, edit and create articles in this category.
Change KB Group Access Level for KB Categories
Access to KB Articles is defined using KB Categories. In other words, you cannot control access at the article level, aside from giving a group read-only access to specific articles (described in next article).