Other Inquiries

If you are referring to a WordPress shortcode, please read this article: List of Widgets and Shortcodes. If you need additional help, please Contact Us.

Discover the latest updates to our plugin. Go to admin > Knowledge Base > Add-ons/News > New Features page.

Our Knowledge Base is optimized for fast frontend loading speeds. We support customers with thousands of articles and hundreds of categories without performance issues. If you experience slow loading times, please Contact Us.

You might encounter this error message during a temporary network outage:
    Update failed: Download failed. cURL error

Please try updating the add-on again later.

The Cloudflare Rocket Loader will break the Front End editor. The issue is caused by the Rocket Loader automatically changing the scripts to load asynchronously, which breaks the KB Editor. The result will show the loading icon but nothing else changes.

There are three possible solutions:

  1. Disable the Rocket Loader as described here
  2. Exclude KB Pages from the Rocket Loader. To learn about exclusion rules in Cloudflare please check their official documentation here.
  3. Switch to use backend Editor instead.
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