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FAQs Shortcode

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Overview

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The FAQs shortcode is designed to display articles from specific categories, as selected in the shortcode parameters. It is currently in the beta or experimental stage, meaning that it is still being tested and refined. Please be aware that this shortcode may not be fully stable and may change or be removed in the future. If you have any further questions or concerns, please don’t hesitate to reach out.

Example

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How Do I Print an Invoice?

When registering your account please use the same email that you used to purchase add-ons.

Find the email address that you used to purchase the plugins and then:

1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/
2. Login into your account at https://www.echoknowledgebase.com/your-account/
3. On the Your Account Dashboard page, go to the Purchase History page
4. Click on the related Generate Invoice link.
5. Fill in your information and click to generate your invoice.

 

License FAQs


Account FAQs

Information about accessing your license account and managing your licenses can be found at: License Account 


Where do I enter my license key?

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Please see this article: https://www.echoknowledgebase.com/documentation/how-to-install-kb-add-on/     Step 7

Note: If you are using a multi-site installation, you will need to enter the license key on each individual site. Each license key is only valid for each website. It cannot  be used in the network site. For example, if you have three individual websites, you will need three license keys one for each.


Will My Add-on Work with an Inactive or Expired License?

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Yes, add-on plugins are designed to continue functioning even if your license key expires. However, due to the nature of software updates, such as WordPress and other plugins, there is the possibility that the add-on will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional.


Do I Need a License for My Local, Test or Staging Site?

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License activation count is tied to your website URL. However, to avoid counting your license against your test or staging site, you need to do one of the following:

a) Ensure your test/staging site uses one of the following URLs or IP addresses:

– localhost
– 10.0.0.0/8
– 172.16.0.0/12
– 192.168.0.0/16
– *.dev
– *.local

Activating your licenses on any of the above URLs or IP addresses won’t count against your activation limit.

b) Define the following line in your test/staging site’s `wp-config.php` file:

define(‘WP_ENVIRONMENT_TYPE’, ‘staging’);

If you are unsure of how to edit your wp-config.php file, please consult the official WordPress help page on editing the file.

Note: You must place this code above the line that says:
/* That’s all, stop editing! Happy blogging. */

c) Avoid entering the license

Avoid entering the license on the test/staging site and manually update your plugins by logging into your licensing account and downloading new versions.


My License Shows “This license is not active for this URL.”

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The message means that you have moved or changed your site URL. You will need to update URL the license is associated with.

Find the email address that you used to purchase the plugins and then:

  1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/
  2. Login in to your account at https://www.echoknowledgebase.com/your-account/
  3. Once logged in, go to the License Key Page
  4. For each license, click on the Manage Sites


How Do I Receive the 50% Renewal Discount?

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As long as you renew your license before it expires you will receive the 50% renewal discount. If your license already expired, you will still receive a 20% discount when you renew.


I Cannot Verify My License Because My Site is Behind a Firewall

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WordPress plugin needs Internet access in order to display notifications about the new version of the plugin and to allow it to download and install the new version from the WordPress repository. Similarly, KB add-on requires access to the Internet in order to check for a new version and to allow it to download and install the new add-on version from our repository.

If you cannot verify your license and plugin version because your website is not connected to the Internet or has a firewall preventing access, you need to update your add-on manually.

You also have to ignore the license error (the add-on will work even with the warning) and manually check if a new version of the add-on is available by logging in to your license account (see above for instructions).


How to upgrade license from 1 to 3

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a) for an individual add-on, please go to your account and then go the License Keys page and upgrade your license there.

b) for a bundle, you will have to purchase the 3 sites bundle and we will provide you a discount code. We are not able to prorate your purchase if you still have remaining time before renewal.


How to change the payment credit card for my Subscriptions

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  1. Go to your account page: https://www.echoknowledgebase.com/your-account/ ( Make sure you login with the email you used to make the original purchase )
  2. On your Account Dashboard click on the Your Subscriptions button.
  3. On this page click on the link that says “Update Payment Method”


How To Upgrade From Basic/Pro to Access Manager Bundle?

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Yes,you can, simply contact us here.

License Account FAQs

Overview

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This article contains information on the following:

  1. Where do I Register or Login to My Account?
  2. How Do I Change URL/Domain?
  3. How do I Download My Add-ons
  4. How Do I Renew My License?
  5. How Do I Change Account Name and Email?
  6. How Do I Update My Payment Method?
  7. How Do I Get Invoice For My Purchase or Subscription?
  8. How Do I Cancel My Subscription?

Where Do I Register or Login to My Account?

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Find the email address that you used to purchase the plugins and then: 

  1. If you have not yet registered on our website, setup your account: https://www.echoknowledgebase.com/register/ 
  2. Login into your account: https://www.echoknowledgebase.com/your-account/

How Do I Change URL/Domain?

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In order to change your website domain (URL) under which your Echo license is registered, please sign into your Echo license account and make your change there:

Step

Step 1 Go to the Account Dashboard

Go to the Account Dashboard: Click here

Step

Step 2 Go to the License Keys Page

Click on the License Key section.

Click to Zoom
Step

Step 3 Manage Site Link

Find the Add-on you wish to update, click on the Manage Sites link.

Click to Zoom
Step

Step 4 Deactivate Site

If you have multi-site license, choose the site you wish to deactivate the license.

Click to Zoom
Step

Step 5 Activate License on the New Site

Go back to your new website to the license section of the Knowledge base, enter your license key and save.

Click to Zoom

How Do I Download My Add-ons?

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Step 1 First Option: Purchase Email

After your purchase, you should have received an email with the download links. Please check your spam folder.

Step

Step 2 Second Option: Download From Your Account

You can always access the download links from your account page.

Go to the Account Dashboard: Click here

Step

Step 3 Download History

Go to your download history page.

Step

Step 4 Download Zip Files

Choose the zip file links to download the plugin.

How Do I Renew My License?

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Renew your license in one of two ways:

Go to your Knowledge base plugin in the admin.

  1. Click on the Add-ons / News Menu
  2. Click on the Licenses Tab
  3. Click on the renew your license key link.

This link will take you to the checkout form to renew the license.

Click to zoom

Option 2: Log into your account

Step

Step 1 Go to the Account Dashboard

Go to the Account Dashboard: Click here

Step

Step 2 Go to the License Keys Page

Click on the License Key section.

Click to Zoom
Step

Step 3 Manage Site Link

Find the add-on you wish to extend, click on the Extend license link.

Click to Zoom

How Do I Change Account Name and Email?

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Step 1 Go to the Account Dashboard

Go to the Account Dashboard: Click here

Step

Step 2 Go to the Edit Profile Page

Click on the Edit Profile link.

Click to Zoom
Step

Step 3 Edit Profile

From here you can change your profile name, email and all other information. 

Click to Zoom

How Do I Update My Payment Method?

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To update your credit card, please follow these steps:

How Do I Get Invoice For My Purchase or Subscription?

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To get invoice your subscription, please follow these steps:

How Do I Cancel My Subscription?

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To cancel your subscription, please follow these steps:

FAQs Shortcode Parameters

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The FAQ shortcode will only display the listed categories and not their child categories. However, if a user adds a child category ID, it will appear in the list of categories as if it were a parent category.

See comments for parameter descriptions.

WordPress Shortcode
				// kb_id - The ID of the Knowledge Base to use.
// category_ids - The ID's of the Categories to display.
// class - The top level class to style the FAQs. See below for additional style options.
// preset - Custom Predefined styling
%crel_bracket_open%epkb-faqs kb_id="2" category_ids="50,54,59,57,60,61,62,65,66" class=""%crel_bracket_close%

FAQs Content Display Mode

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Please note that the styling and appearance of the articles within the FAQs shortcode may not be consistent within the Knowledge Base articles and the FAQs due to the issue of pulling CSS and JS files from those articles themselves. However, these options may help you achieve the desired look and feel for your knowledge base.

Styling and look: There are a two options you can consider if you want to alter the styling and appearance of the articles displayed in the FAQs:

  • Use Gutenberg, the default WordPress editor, for your knowledge base articles. This will allow the articles to display correctly in the FAQs because Gutenberg inserts all user-controlled styling directly into the HTML.
  • Use the "excerpt" option to only output the excerpt.
FAQs shortcode used inside KB article

When utilizing the FAQs shortcode within a KB article, the FAQs will not display the same content as the KB article in which it is embedded. This is to avoid redundancy and ensure a more streamlined user experience.

FAQs Custom Styling

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It is possible to enhance the styling of your FAQs by incorporating custom CSS. This can be achieved by utilizing Javascript and CSS to target specific elements and apply the desired styles. However, please be advised that support for advanced customization is not provided by our team.

WordPress Shortcode
				// Adding your own custom Class
%crel_bracket_open%epkb-faqs kb_id="1" category_ids="50" class="custom-class"%crel_bracket_close%

Presets

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The FAQs shortcode currently comes with 4 different presets

  • Default ( No Value )
  • Boxed
  • Grey Boxed
  • Grey Boxed Dark

Default

This FAQ design is the default display without using any Preset value.

Click to zoom
WordPress Shortcode
				// Adding your own custom Class
%crel_bracket_open%epkb-faqs kb_id="1" category_ids="50"%crel_bracket_close%

Boxed

This FAQ design is a boxed style, using the preset value of Boxed

preset="Boxed"

Click to zoom
WordPress Shortcode
				// Preset value "Boxed"
%crel_bracket_open%epkb-faqs kb_id="1" category_ids="50" preset="Boxed"%crel_bracket_close%

Grey Box

This FAQ design is a boxed style with light grey, using the preset value of Grey Box

preset="Grey Box"

Click to zoom
WordPress Shortcode
				// Preset value "Grey Box"
%crel_bracket_open%epkb-faqs kb_id="1" category_ids="50" preset="Grey Box"%crel_bracket_close%

Grey Box Dark

This FAQ design is a boxed style with darker grey, using the preset value of Grey Box 2

preset="Grey Box Dark"

Click to zoom
WordPress Shortcode
				// Preset value "Grey Box 2"
%crel_bracket_open%epkb-faqs kb_id="1" category_ids="50" preset="Grey Box Dark"%crel_bracket_close%

Advanced Styling

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This code hides the category names.

CSS
				/* Hide Category Names */
 .epkb-faqs-container .epkb-faqs__cat-header{
  display: none !important;
}
Do You Have FAQ Style That You Like us to add?

Contact us here to suggest new FAQ styles.

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