How Do I Troubleshoot an Issue?

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Overview

Our plugins are thoroughly tested and verified with a large number of common themes and plugins before any update is released.

To resolve issues as quickly as possible, try using the troubleshooting tips and techniques below.

Please note: Always back up your website, or even better, test your issues on a staging site instead of a live site.

1. Ensure that you are up to date

Please insure that everything is up to date:
• Latest version of WordPress
• Latest version of your theme
• All plugins are up to date

2. Search Knowledge Base documentation for a solution

We keep adding new articles to our Knowledge Base documentation that helps users with issues. Please search the KB here: KB Documentation

3. Check KB Configuration page for settings

Look through all KB configuration settings to see whether your problem can be solved by changing a specific configuration.

4. Check for Plugins Conflict

Occasionally, a conflict between KB and other plugins occur.

Plugin conflicts occur because of many factors such as:
• Having two plugins that handle the same or similar tasks,
• Using poorly coded plugins or themes, and
• Running plugins that are out of date or no longer supported.

If you have a plugin that has an overlapping or similar functionality to our Knowledge Base plugin, deactivate that plugin and check to see if the issue has been resolved.

 

 

 

Last Updated On September 17, 2017