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Control Access to Your Knowledge Base

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In this article we will discuss private content, protection of restricted content, security, capability and privacy.

To see how you can control access to your KB content see  Scenarios / Use Cases


If you need to protect all or part of your knowledge base content, and grant permission for individual users, you can use the following add-ons:


1. Access Manager

Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base.

Administrators and KB Managers can restrict:

  • Front-end access to KB Main Page.
  • Front-end access to KB Articles.
  • Front-end access to KB Categories.
  • Back-end access to KB administrative pages.
  • KB Search results in KB Search box and WordPress search.
  • Creation, updates, and deletion of KB Articles.
  • Creation, updates, and deletion of KB Categories.
  • Creation, updates, and deletion of KB Tags.

Watch the video and see screenshots here.

Access Manager uses WordPress default roles and capabilities including Subscriber, Author, Editor, Contributor and Administrator. For details see WordPress Roles. For custom roles and capabilities see below.


2. Custom Roles (optional)

Custom Roles add-on lets you map custom WP Roles to KB Roles. Together with KB Groups add-on you can map custom WP Roles to KB Groups and Roles.

Watch video and see screenshots here.


3. KB Groups (optional)

KB Groups add-on organizes users into groups. You can create multiple KB Groups and assign your users to those groups. Each user within his/her group has a specific KB Role (KB Subscriber, KB Author, KB Editor, or KB Manager). If you have Custom Roles add-on then you can also map custom WP Roles to KB Groups and Roles.
Watch the video and see screenshots here.

Please note that these add-ons rely on WordPress authentication to restrict users (employees) by login with a password. Password supported articles are only weakly defended.

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