KB Groups

Main Features

KB Groups add-on helps you to organize your users into KB Groups, separating their access to KB content based on the access to categories and articles that each group needs.

• Create, rename and delete KB Groups.
• Add WordPress users to KB Groups.
• Assign KB Categories to groups.
• Assign KB Articles to groups.
• Choose a role for each user within a group.
• Map WordPress built-in Roles to KB Groups and KB Roles.

 

You can read detailed documentation about KB Groups here: documentation.

Basic Team Scenarios

The following are examples of common scenarios for organizing teams and KB Content:

• One Team – one internal KB
• One Team – one partially public KB
• Two or More Teams – sharing internal KB
• Two or More Teams – sharing partially public KB
• Two or More Teams – two or more separate KBs, one for each team

 

You can read detailed documentation about team structure here: documentation.

KB Roles:

Within a KB Group, each user has one of the following KB Roles. The KB Manager role is not specific to any KB Group.

 

• KB Subscriber
  • This is the lowest role with the fewest privileges.
  • Users can read content his/her group has access to but cannot change any KB content.
• KB Author
  • This is similar to the WordPress Author role.
  • The user can create and edit their articles but not create or edit categories or edit others’ articles.
• KB Editor
  • This role is similar to the WordPress Editor role.
  • The user can create, edit, and delete any article that has at least one category that the user group owns.
  • The user can create, edit, and delete any category that his or her group owns.
• KB Manager
  • The user in this role is considered to be an “administrator” for a given knowledge base.
  • For multiple Knowledge Bases, the manager controls all of them.
  • Unlike WordPress administrator, the KB Manager cannot access KB licenses.