We are here to help during these difficult times. Use the coupon code STAYHOME2020 during checkout to receive 30% off the regular price!

Icons Don’t show Up

You are here:

In some scenarios your icons will be missing, this is due to aggressive caching servers or plugins. To solve this you need to exclude the KB files from the caching software. 

Example Issue

An example of this issue is like this, you are seeing square boxes beside your articles or Categories

Files to Exclude in the Caching software.

Files to Exclude in the Caching software.

If your using one of these hosting companies you may need to exclude our KB files from their caching software.

  • Siteground
Previous How Do I Troubleshoot an Issue?
Next Debug File
Was this article helpful?
0 out of 5 stars
5 Stars 0%
4 Stars 0%
3 Stars 0%
2 Stars 0%
1 Stars 0%
How can we improve this article?
Need help?

Recent Articles

Table of Contents