Icons Don’t show Up

In some scenarios your icons will be missing, this is due to aggressive caching servers or plugins. To solve this you need to exclude the KB files from the caching software. 

Example Issue

An example of this issue is like this, you are seeing square boxes beside your articles or Categories

Files to Exclude in the Caching software.

Files to Exclude in the Caching software.

If your using one of these hosting companies you may need to exclude our KB files from their caching software.

  • Siteground

Find Plugin Causing This Issue

Disable plugins that could interfere with the icons to see which one is causing this issue.

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