Article Page FAQs

This page lists common questions about Article Pages.

Learn how to easily adjust titles here

You have two options to incorporate your posts into your Knowledge Base:

a) Convert the posts to articles: This will directly transform your existing posts into Knowledge Base articles.

b) Use the Linked Editor to link to the posts within the Knowledge Base: This method will create links from your Knowledge Base articles to the relevant WordPress posts, preserving the posts in their original format.

.eckb-tag-container {
       display: none !important;

You have two options for your posts to show up in KB:
a) Convert the posts to articles:
b) Use Linked Editor to link to the posts within the Knowledge Base:

If you access a KB article and encounter a "not found" (HTTP 404) error, this is likely due to a misconfiguration on your site, or it could be caused by a theme or another plugin. Here are the steps to troubleshoot the issue:

  • Save WordPress Permalinks
    Some plugins may alter permalinks without refreshing them. Navigate to Admin > Settings > Permalinks and click on the "Save" button to refresh the permalinks.
  • Test Regular WordPress Posts
    Verify if regular WordPress posts also display a 404 error.
  • Disable Redirection and URL Rewrite Plugins
    Misconfigured redirection plugins might be the culprit. Test by disabling them to see if the issue is resolved.
  • Disable Access, Roles and User Restriction Plugins
    Misconfigured content restriction plugins might be the culprit. Test by disabling them to see if the issue is resolved.
  • Check that KB URLs for Articles are Setup Correctly
    Go to Admin > Knowledge Base > Configuration and click on the "KB URLs" tab. Follow the instructions to ensure the URL setup is correct.
  • Caching
    Make sure to clear both your server and browser caches.
  • WPML and Polylang
    If you have WPML or Polylang enabled, ensure you follow our WPML instructions here. Additionally, clear all caches associated with WPML.
  • Verify Custom Code
    Review any custom code that might be causing the error.
  • PHP Error Log
    Check the PHP error log for any errors related to a 404 status.
  • Theme Check
    Sometimes, the active theme may cause conflicts. In your Test or Staging site, temporarily switch to a default WordPress theme (like Twenty Twenty) and see if the error persists.
  • Plugin Conflicts
     Apart from redirection plugins, other plugins can also cause issues. In your Test or Staging site, deactivate all plugins and activate them one by one to pinpoint the problematic plugin.
  • .htaccess File
    Check the .htaccess file for any misconfigurations or corruptions.
  • Migrating KB
    When migrating KB, certain tools might trigger this error. We recommend using our Articles Import and Export add-on.
  • Have your articles worked before but something has changed on your site? Speak to your administrator and developer to help you troubleshoot the issue.

If you would like a more advanced version of WordPress built-in post versioning, see if the following plugin meets your needs: PublishPress Revisions.

FAQ schema is being discontinued by Google. However you can enable it on the settings > main page > faqs tab.

Please see our article about PDF and Knowledge Base.

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