FAQs for Article Pages

Article Page related questions are listed here:

Some themes do not output the styling for the article content for Custom Post Types. For example, your lists are missing bullet points and your headings are all the same size. Try our CSS resets below:

Tags are part of the Knowledge Base features. If you do not want them in your articles you have two options.

  1. You can edit articles with tags and remove the tags.
  2. If you want tags but you want to hide them, you can apply this custom CSS to your child theme.

.eckb-tag-container {
       display: none !important;

You have two options for your posts to show up in KB:
a) Convert the posts to articles:
b) Use Linked Editor to link to the posts within the Knowledge Base:

The 404 error is most likely caused by invalid permalinks in your database. This could happen, for example, because of updates to permalinks while the KB plugin was inactive.

To fix this, go to admin > Settings > Permalinks and click on the Save button without modifying any value. This should clear the permalinks and set the correct URL permalink rules.

If you would like a more advanced version of WordPress built-in post versioning, see if the following plugin meets your needs: PublishPress Revisions.

The Sidebar can be displayed in collapsed mode. In the Editor, select the Navigation part of the Sidebar and the Top Categories Collapsed option.
For KB Main Page categories, you can choose the Grid Layout or Categories Focused Layout to have categories “collapsed”. Use the Setup Wizard to choose the layout.

We will be introducing FAQ Schema later this year. Please Contact Us for details.

We plan to introduce accordion and FAQ layout later this year. Please Contact Us for details.

Please see our article about PDF and Knowledge Base.

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