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License Account FAQs
Overview
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This article contains information on the following:
Where Do I Register or Login to My Account?
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Find the email address that you used to purchase the plugins and then:
- If you have not yet registered on our website, setup your account: https://www.echoknowledgebase.com/register/
- Login into your account: https://www.echoknowledgebase.com/your-account/
How Do I Change URL/Domain?
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In order to change your website domain (URL) under which your Echo license is registered, please sign into your Echo license account and make your change there:
How Do I Download My Add-ons?
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How Do I Renew My License?
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Renew your license in one of two ways:
Option 1: Knowledge Base Link to Checkout
Go to your Knowledge base plugin in the admin.
- Click on the Add-ons / News Menu
- Click on the Licenses Tab
- Click on the renew your license key link.
This link will take you to the checkout form to renew the license.
Option 2: Log into your account
How Do I Change Account Name and Email?
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How Do I Update My Payment Method?
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To update your credit card, please follow these steps:
- Navigate to your account dashboard. https://www.echoknowledgebase.com/account-dashboard/
- Click on the "Your Subscriptions" button.
- Find the subscription you wish to update.
- Click the "Update Payment Method" link.
How Do I Get Invoice For My Purchase or Subscription?
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To get invoice your subscription, please follow these steps:
- Navigate to your account dashboard. https://www.echoknowledgebase.com/account-dashboard/
- Click on the "Your Subscriptions" or "Purchase History" button.
- Click the "View Invoice" link.
- Print the invoice using the Print button.
How Do I Cancel My Subscription?
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To cancel your subscription, please follow these steps:
- Navigate to your account dashboard. https://www.echoknowledgebase.com/account-dashboard/
- Click on the "Your Subscriptions" button.
- Find the subscription you wish to cancel.
- Click the "Cancel" link.
