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Echo Knowledge Base
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Access Manager
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Advanced Search Analytics
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By:Dennis
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Overview
Every time a user searches for keywords, Advanced Search add-on collects entered keywords, time the search was executed, and the number of search results.
The search analytics data is then used to help the administrator maintain and improve the knowledge base. For example, if your users cannot find articles, the administrator can add new articles for the missing content or add keywords to existing articles.
Analytics for The Most Popular Searches
Analytics for The Most Popular Searches
- Focus on the most popular articles that are searched most often.
- Ensure the article content is up to date.
- Add missing details and improve article presentation.
Analytics for No Results Searches
- Write articles for topics that are not covered.
- Add missing search keywords to existing articles
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