Search Knowledge Base by Keyword

This KB documentation is using Advanced Search, Links Editor and Elegant Layouts add-ons.

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AI Advanced Search

Created OnNovember 4, 2025
Updated OnNovember 11, 2025
By:Dave
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Introducing AI Advanced Search a first-of-its-kind, multi-panel search experience. We pioneered a results layout that runs multiple AI prompts in parallel to surface not just an answer or article list, but complementary sections like Tips, Glossary, Related Questions, and more so users get clarity faster.

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Column configuration

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Choose between 1–3 columns with adjustable widths. Assign which sections appear in each column and set their display order to match your use case.

Available sections​

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AI Answer

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Generates a concise, accurate response based on the user’s query and your knowledge base content.

AI Answer panel showing a concise, AI-generated response based on knowledge base content.

Matching Articles

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Shows a list of relevant articles found using the user’s search criteria.

Matching Articles panel listing relevant knowledge base articles found by search.

Related Questions

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Suggests alternative questions the user might ask next. Selecting one runs a new search with that query.

Related Questions panel suggesting alternative or follow-up questions.

Related Keywords

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Offers high-value keywords to refine the search. Selecting a keyword triggers an updated query

Related Keywords panel showing keyword suggestions for refining search.

Feedback

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Lets users rate whether the results were helpful. Use this input to improve articles and fine-tune AI behavior.

Feedback panel with rating buttons for helpful or unhelpful AI results.

Help Tips

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Displays actionable tips related to the query to guide users and help troubleshoot common issues.

Help Tips panel showing context-aware suggestions and troubleshooting steps.

Glossary Terms

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Defines key terms from your knowledge base so users can better understand the AI answer and related articles.

AI Advanced Search – Glossary Terms Section

Contact Us

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If users still need help, present a contact form directly in the results. This reduces frustration and helps them get assistance right away.

Contact Us panel displaying an integrated form within search results.
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