Search Knowledge Base by Keyword
This KB documentation is using Advanced Search, Links Editor and Elegant Layouts add-ons.
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Echo Knowledge Base
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Add-ons
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Access Manager
Step 3a – Enable AI Search
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To use AI Chat and AI Search, you must first add training data.
How to Setup AI Search
Step 1 Enable AI Search
Go to the Search settings:
- Enable AI Search: Set it to 'Preview' mode initially to configure the AI training data and test it before making it visible to users and site visitors. Once satisfied, switch to 'Public' mode.
AI Search Display Mode
- Simple Search Results
Displays a standard list of matching articles with an Ask AI button below the list or an immediate AI-generated answer. Advanced Search Results (Pro)
Offers a multi-panel search experience with multiple AI prompts running in parallel. This layout delivers not just an answer or article list, but also complementary sections such as Tips, Glossary, Related Questions, and more, helping users find clear, complete answers faster. Learn more
- Simple Search Results
Search Instructions
Define what the AI should and shouldn’t do when replying to users. Start with our example; adjust only if the answers aren’t what you want.- AI Behavior: Choose how the AI responds. 'Balanced' is recommended for general use, while 'Custom' allows advanced users to fine-tune the model and its parameters.
Step 2 AI Search on the Frontend
On the frontend, you’ll see the Ask AI button appear within the search results.
To set up AI Chat, please follow the instructions provided here:
👉 AI Chat Setup Guide
AI Smart Search Shortcode
The AI Smart Shortcode allows you to display the full AI search box on any page or post. This includes the AI search input and the multi-panel results layout (AI Answer, Matching Articles, Related Questions, etc.), exactly as configured in your AI Smart Search settings.
Learn more about AI Smart Search Shortcode
Troubleshooting
Issue: OpenAI account has run out of credits. (insufficient funds)
How to add credit:
- Log in to your OpenAI account.
- Click the Settings icon (gear icon) in the top-right corner of the dashboard.
- In the sidebar menu, select Billing.
- From the Billing page, you can:
- Add credit to your account balance
- Enable auto-recharge
- Manage your payment methods
Issue 2: Rate Limit Exceeded error
You’ve reached the maximum requests your plan allows. Check your current rate limits in the OpenAI dashboard → Usage (or visit https://platform.openai.com/account/usage).
For more details on your current limits, visit the Rate-limits page in your OpenAI dashboard: https://platform.openai.com/settings/organization/limits
Learn more: See OpenAI’s guide to understanding rate limits: https://platform.openai.com/docs/guides/rate-limits
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