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Step 1 – Setup AI Provider and AI Key

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By:Dave
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Before using the AI features in your Knowledge Base, please ensure your OpenAI account has sufficient credit.

How to add credit

  1. Log in to your OpenAI account.
  2. Click the Settings icon (gear icon) in the top-right corner of the dashboard.
  3. In the sidebar menu, select Billing.
  4. From the Billing page, you can:
    • Add credit to your account balance
    • Enable auto-recharge
    • Manage your payment methods

1. Sign in (or sign up)

OpenAI now organizes API keys under Projects, which offer better separation, usage tracking, and billing controls.

  1. In the top-left corner of the OpenAI dashboard, click the current project name.
  2. Select Create project.
  3. Enter a short, descriptive name (e.g., Website Name or Website Name KB ).
  4. Click Create to finalize.

💡 Tip: Projects have their own usage, budgets, and keys. Creating a dedicated Project for your Knowledge Base helps keep cost and access management organized. Learn more about Projects

3. Create your API Key

  1. Click on Dashboard in the top menu.
  2. Open the API Keys page in the left sidebar menu. Or use this direct link:: https://platform.openai.com/api-keys
  3. Make sure the correct Project is selected. If not, the key will be created under your Default Project.
  4. Click + Create new secret key (top-right button).
  5. Fill in the details:
  6. Name: Something short and descriptive (e.g., WebsiteName-KB).
  7. Project: Select the Project you just created.
  8. Permissions: Leave on All for full access.
  9. Click Create secret key to confirm.

4. Copy and store it immediately

The full key appears once in a grey popup box. Click Copy and paste it into a password manager or save it on your computer. After you close the dialog you’ll never be able to view the complete key again only revoke or replace it

5. Add your key to Knowledge Base

  1. In WordPress admin, open Knowledge Base → AI Page.
  2. Select the General Settings tab.
  3. In the API Configurations. Paste your OpenAI API key.
  4. Read the disclaimer, then check the disclaimer box.
  5. Click Save.

6. Add Training data

Follow this link to continue with the AI setup: https://www.echoknowledgebase.com/documentation/ai-training-data-teach-it-your-business/


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