My Account and License FAQs

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License Account FAQs


How do I register?

Register here using the email address that you used to purchase the plugins: http://www.echoknowledgebase.com/register/ 


Where do I login to my account?

Find the email address that you used to purchase the plugins and then:

  1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/ 
  2. Login into your account at https://www.echoknowledgebase.com/your-account/


How do I print an invoice?

When registering your account please use the same email that you used to purchase add-ons.

Find the email address that you used to purchase the plugins and then:
1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/
2. Login into your account at https://www.echoknowledgebase.com/your-account/
3. On the Your Account page, find the plugin you want an invoice for.
4. Click on the related Generate Invoice link.
5. Fill in your information and click to generate your invoice.


License FAQs

Will my extension work with an inactive or expired license?

Yes, extensions are designed to continue functioning even if your license key expires. However, due to the nature of software updates, such as WordPress and other plugins, there is the possibility that the extension will eventually stop working due to other updates within WordPress or related plugins. For this reason, it is highly recommended that you renew your license, but it is optional


My license shows this error “This license is not active for this URL.” How do I update my license?

Find the email address that you used to purchase the plugins and then:
1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/ 
2. Login into your account at https://www.echoknowledgebase.com/your-account/
3. Once logged-in, go to the Purchases page
4. For each license, select View Licenses and click on Manage Sites link. At the bottom of the page, update your URL.


How do I receive the 50% renewal discount?

As long as you renew your license before it expires you will receive the 50% renewal discount. If your license already expired, you will still receive a 20% discount when you renew.


How do I renew my license?

You have two options:
a) In WordPress

Go to WordPress admin -> Knowledge Base -> Add-ons -> Licenses tab and click on the license renewal link

b) Login into your account

Please follow these steps using the email address that you used to purchase the plugins:

  1. If you have not yet registered on our website, setup your account here: https://www.echoknowledgebase.com/register/ 
  2. Login into your account at https://www.echoknowledgebase.com/your-account/
  3. Once logged-in, go to the Purchases page
  4. For each license, select View Licenses and click on Extend License link.
Last Updated On February 07, 2019