This Documentation Is For Older versions of KB Plugin

For users of KB version 6 and Older

Get KB version 7 to have access to KB front-end Editor

Common questions or issues with article pages.

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You should update to Version 7.0.0

This article is for the old version of the Knowledge Base, we highly recommend updating to the latest version.

Here are common questions and answers (FAQs)

Set the Article Page and Article body values to 100%.

To learn how to do this please see this article.

Adjust the Tablet width values for each Sidebar and content. Then set the breakpoints at the bottom of the settings to indicate when to trigger this width setting.

The Mobile Screen Break point has no width values. This is the breakpoint at which each sidebar and content becomes full width and takes up the whole page width because there is not enough space for sidebars.

Please see this article ( Click here )
And go to the section called “Sidebar Priorities

Some theme don’t output the styling for the article content for custom post types. What happens usually are things like your lists are missing bullet points and your headings are all the same size. For more information please read this article.

For articles, you can do this in the Search Wizard, on step Article Page Search then on the sidebar settings change the Layout to No Search Box

Note: Article Page search is only available with the bundles or Elegant layouts add-on

To avoid duplicate article title, try to switch to the “Current Theme” template here:

Tags are part of the Knowledge base features. If you do not want them in your articles you have two options.

  1. You can simply go to your article and edit that article and delete the tags in the sidebar bar of that article.
  2. If for some reason you still want tags but you want to hide them then you can apply this custom CSS to your child theme.

.eckb-tag-container {
       display: none !important;
}

You have two options for your posts to show up in KB:
 
a) You convert them to articles
 
b) You use Linked Editor and link them from KB to each article
 
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