Knowledge Base Features

Features

Basic Features

  • Search Box with Basic Analytics
    Display a fast search bar with listed results on the main and article pages. It comes with a basic count of searches with articles found and with no results.
  • Layouts: Basic, Tabs, and Categories
    The Basic layout groups categories and articles together. Organize your documentation by team, product, or service using the Tabs layout.
  • Category Archive Pages
    Choose from five pre-made designs for the Category Archive page, with more options coming soon.
  • Five Levels of Documentation Hierarchy
    Use up to five levels of categories and sub-categories, with articles that can be expanded or collapsed.
  • Order Articles and Categories
    Order articles and categories alphabetically, chronologically, or in any custom sequence.
  • Page-Builder Compatibility
    Works with Elementor templates, Beaver Builder, Divi, Visual Composer, and other popular page builders.

Features

Design / Templates

  • Categories: Font and Image Icons
    Categories can have custom images or any of the 500 font icons available.
  • Pre-made Template Designs
    Choose from 26 pre-made designs with a variety of styles. You can further customize the design you choose.
  • Frontend Style Editor
    The easy and simple frontend Editor helps you change colors, labels, fonts, and styles in no time.
  • Typography
    Customize the font family, size and weight for article and category names, TOC, breadcrumbs, and more.

Features

Articles

  • Ordering of Articles and Categories
    Order articles and categories by date or name, or use drag and drop for custom ordering.
  • Article Sidebars
    Choose to show left, right, or both sidebars containing navigation, TOC, and widgets.
  • Article Views Counter
    Track the number of times articles are viewed and display a view counter on article pages and in analytics.
  • Back Navigation
    Show back navigation above each article to bring the user back to the KB Main Page
  • Creation and Last Update and Article Author
    Show the creation and modification dates and article author above or below each article.
  • Previous/Next Navigation
    Users can navigate to the next article or previous articles using the previous/next buttons.
  • Convert Posts and CPTs to Articles
    Convert blog and other posts as well as Custom Post Types into KB Articles.
  • Table of Contents (TOC)
    Generate a TOC based on article headings and let it float, or stick, beside the article.
  • Breadcrumbs
    Show breadcrumbs on article pages.
  • Articles Index Directory – Shortcode
    Use this shortcode in a page to list all articles alphabetically in three columns, grouped by first letter.
  • Print Button
    Users can print an article without a redundant site header and footer.
  • FAQs – Shortcode
    Use this shortcode (or FAQ Module) on a page to list Frequently Asked Questions.
  • Article Comments
    Choose to show or hide article comments.

AI Chatbot

Give your visitors instant, accurate answers through an AI-powered chat window that understands your content.

  • Frontend Widget
    Give your visitors instant, accurate answers through an AI-powered chat window that understands your content.
  • Natural Conversations
    Users can ask questions in plain language and get clear, relevant answers.
  • Content-Aware Responses
    AI uses your synced training data to provide context-specific information.
  • Always Available
    Provide 24/7 assistance without increasing your support workload.

Features

Compatibility

  • Multisite Compatible
    Echo Knowledge Base works with the WordPress multi-site feature.
  • WPML Compatible
    Supports use of the WPML plugins for multi-language sites.
  • WCAG Accessibility
    Complies with basic WCAG accessibility for p0eople with disabilities, including blindness.
  • Polylang Compatible
    Supports use of the Polylang plugins for multi-language sites.
  • Multi-language Support
    Change or translate any text label on the front-end using any of 12 translated languages.
  • RTL (Right-To-Left) Styling
    This plugin fully supports RTL CSS files for both admin screens and frontend pages.

Features

Help Dialog Chat
Integration

  • Frontend Widget
    Engage your website visitors and gain new customers with page-specific FAQs and knowledge base articles. Help users communicate with you without leaving the page using a simple contact form shown with the Help Dialog.
  • Contact Form
    Users can submit a contact form to ask questions or get help from the widget window.
  • Search FAQs and Knowledge Base
    Users can search the FAQs and a specific knowledge base for articles from the pop up window.
  • Admin Pages Widget
    Help your backend users with FAQs and articles by placing a contact form on specific admin pages.

Features

Widgets Add-on

  • Widgets for Elementor
    Our Elementor widgets are designed for writers. We make it easy to write detailed instructions, step-by-step guides, manuals and detailed documentation
  • KB Categories
    List your KB Categories for easy reference. They are typically displayed in sidebars.
  • KB Tags
    Display current KB tags ordered alphabetically.
  • Recent Articles Widget
    Show either recently created or recently modified KB Articles.
  • Popular Articles
    The widget & shortcode displays a list of the most popular articles based on views.
  • KB Search Widget
    Add a search box on your Home page, Contact Us page, and others.
  • List of Category Articles
    Display a list of articles for a given category.
  • List of Tagged Articles
    Display a list of articles that have a given tag.
  • KB Sidebar
    DisplayA dedicated KB Sidebar will be shown only on the left side or right side of your KB articles. a list of articles that have a given tag.

Features

Access Manager Add-on

  • Restrict Access to Articles and Categories
    Control access to private a Knowledge Base utilizing WordPress user accounts. Grant permissions using roles and groups.
  • Custom Roles
    Map any custom WP Role to KB Roles such as KB Subscriber, Author, Editor, and Manager.
  • Access Control Groups
    Organize your users into KB Groups, separating their access based on the level of access each group needs.

AI analysis

AI-Powered Tag Suggestions

AI analyzes your articles and intelligently suggests both broad and specific tags, helping you organize content more effectively and improve discoverability.

What’s included
  • Automatic tag analysis for each article
  • Broad category tags for general topics
  • Specific tags for detailed content areas
Learn More

AI ANALYSIS

Content Gaps Analysis

AI identifies missing information and unanswered questions in your articles. Discover what topics need more coverage and what questions your users might ask that aren’t addressed.

What’s included
  • Identifies unanswered user questions
  • Detects missing or underdeveloped topics
  • Provides actionable recommendations for improvement
Learn More

AI analysis

Readability Analysis

Make every article effortless to read and understand. Instantly identify where your documentation gets too complex, unclear, or wordy with actionable AI-powered suggestions that help you simplify content and boost reader satisfaction.

What’s included
  • AI Readability Review:
    Detect long sentences, complex phrasing, run-on paragraphs, jargon, and punctuation or clarity issues automatically.
  • Instant Fix Suggestions:
    Get clear, practical recommendations to simplify sentences, break down dense sections, and make explanations more natural.
  • In-Context Highlights:
    View the original article side-by-side with readability insights so you can see every issue in context before editing.
  • Quality Scoring:
    Each article gets a readability score, making it easy to track improvements and keep your documentation consistently clear.
Learn More

Features

Article Rating and
Feedback Add-on

  • Article Rating
    Users can rate articles with 5-stars rating or up and down vote.
  • Article Rating Analytics
    Learn about the most and least rated articles.
  • Article Feedback Form
    Readers can submit insightful feedback about your articles to help you improve them.

Features

Other Add-ons

  • Multiple Knowledge Bases
    Each KB has separate articles and URLs to help organize docs based on your topics, products, services, and more.
  • Layouts: Grid and Sidebar
    The Grid Layout displays top-level categories in rows and columns. The Sidebar Layout shows categories in a sidebar.
  • Articles Export, Copy and Migration
    Export configuration, articles, categories, and tags from your Knowledge Base.
  • Articles CSV and XML Import
    Import configuration, articles, categories, and tags into your Knowledge Base using a CSV or XML file.