Option 1: Import and Export Articles
The Import and Copy KB Articles is an add-on that let’s you:
- Export KB Articles between websites
- Import KB Articles between websites
- Copy KB Articles between KBs within the same website
The following KB content is part of import and export:
- KB Articles
- KB Categories
- KB Tags
Options 2: Import Articles with CSV File
If you exported your documentation from a 3rd party software into CSV file then you can use this option to import them into your Knowledge Base. Attachments and tags are not imported.
You can use this utility to:
- import articles from another knowledge base software
- generate articles from different content sources and systems
- use CSV as a quick way to add short articles
The Import utility will read CSV file and import articles present in the file.