Import Overview

Option 1: Import and Export Articles

The Import and Copy KB Articles is an add-on that let’s you:

  • Export KB Articles between websites
  • Import KB Articles between websites
  • Copy KB Articles between KBs within the same website


The following KB content is part of import and export:

  • KB Articles
  • KB Categories
  • KB Tags
  • Attachments
  • Authors

Options 2: Import Articles with CSV File

If you exported your documentation from a 3rd party software into CSV file then you can use this option to import them into your Knowledge Base. Attachments and tags are not imported. 

You can use this utility to:

  • import articles from another knowledge base software
  • generate articles from different content sources and systems
  • use CSV as a quick way to add short articles


The Import utility will read CSV file and import articles present in the file.

CSV Import Details


Import and Copy KB Articles

Import articles and categories into your knowledge base. Whether you are migrating your documentation or moving your articles from another KB you can import article titles and content together with categories. Control which articles will be added or updated.
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